Disabled Refuge Systems
Ensuring that individuals with mobility impairments have a safe means of communication and evacuation in an emergency is a legal requirement in the UK. At East Coast Fire Services, we provide high-quality disabled refuge systems designed to offer a lifeline for those who need assistance in multi-storey buildings during an emergency evacuation.

What is a Disabled Refuge System?
A disabled refuge system is a dedicated two-way communication system installed in designated safe refuge areas within a building. These systems allow individuals who cannot easily use stairways during an evacuation to call for assistance, ensuring that building management and emergency responders are aware of their location.
Why is a Disabled Refuge System Important?
Under the Equality Act 2010 and BS 9999:2017 (Fire Safety in the Design, Management and Use of Buildings), all new non-domestic buildings with multiple floors must provide a means of safe communication for disabled individuals. A properly installed disabled refuge system ensures:
- Compliance with Legal Requirements: Meets UK fire safety regulations and building codes.
- Safe Evacuation: Allows individuals to communicate their location and wait safely for assistance.
- Peace of Mind: Provides reassurance to building users that their safety is prioritised.
Our Disabled Refuge Solutions
At East Coast Fire Services, we provide reliable and compliant disabled refuge systems, including:
Two-Way Voice Communication
Our systems provide clear, hands-free two-way communication between refuge points and a central control panel, allowing designated personnel to coordinate assistance efficiently.
Multiple Refuge Points
Designed for multi-storey buildings, our systems can support multiple refuge points, ensuring full coverage of all designated safe areas.
Battery Backup for Emergency Use
Our refuge systems are equipped with battery backup to maintain functionality in the event of a power failure, ensuring continuous operation during emergencies.
Integration with Fire and Security Systems
Our disabled refuge systems can be fully integrated with fire alarm and building management systems to streamline emergency response procedures.
Why Choose East Coast Fire Services?
- 30+ Years of Experience: Trusted provider of fire safety and security solutions.
- Reliable & Compliant: All systems adhere to UK safety regulations and British Standards.
- Custom Design & Installation: Tailored solutions to meet the needs of each building.
- Ongoing Support & Maintenance: Dedicated service to keep your systems running optimally.